Doing Business with Living Clay
Living Clay Australia sources its stock from a wide range of studio potters right around Australia, so because we are dealing with a large number of individual artists we have to work a little differently to most online stores. The best analogy we can provide is - just think of us as an online gallery, where you are viewing and hopefully buying unique, individual items. For that reason our pieces are always limited in number, they are not mass produced and the range is constantly changing. So here are a few suggestions as to how to make this work best for you:
If you see something you like we suggest you buy it now – it may not be available when you come back next time and we cannot guarantee it will be available again. We are entirely in the hands of the artist.
We only advertise and sell what we have in stock in our gallery and store room, this is to ensure that once you decide to buy an item we can deliver your parcel to you quickly and within the delivery timelines we have set i.e. 5-7 business days within Australia or within 21 days for international buyers. For full details go to our shipping arrangements page on this website.
We are happy to ask the artist, on your behalf, to make similar items but cannot guarantee that this will be possible. It is entirely their decision. They may be willing to create a new piece for you or they may have embarked on a new project and be unwilling to revisit previous work. If they agree to creating a special order then pricing and delivery times would be subject to their individual schedule and requirements.
We go to a lot of trouble to make sure that your beautiful pottery arrives safely and in one piece. Our packaging respects the beauty and fragility of the items we are sending you. Please take great care when unpacking them to make sure that you have the parcel the right way up and you are in the right position to unpack it without mishap.
Our payment options are entirely flexible – we offer a full range of options including credit or debit card, Paypal, cheque or direct credit into our bank account. The item(s) you have ordered will be packaged and sent to you as soon as payment has been received and cleared. The fastest way of doing this is via Paypal or credit/debit card. Our payment system is secure and fully encrypted.